How to cancel your Metrofax account

About Metrofax

Metrofax was founded in 1997 under parent organization J2 Global. J2 Global, Inc. is headquartered in Los Angeles, California, founded in December of 1995.

Metrofax gives customers an easy way to send and receive faxes without having a fax machine. Customers can send and receive faxes anywhere online from their mobile device, web browser, or email. A sample fax page can be sent before registering for an account so potential customers can see how it works. Faxed pages are delivered as a PDF that can be saved or printed. The body of the message includes the sender information as well as a preview of the first faxed page. Metrofax services are available to individuals and businesses alike, no matter how big or small.

New customers can begin registration for a free 1-month trial simply by selecting their country (limited to the United States and Canada), state, and area code. Area codes can be specific to a city or region, or can even be a toll-free code such as 888 or 855. Registration continues by setting up the account with an email, name, address, company name (if applicable), and finally payment details. There are three plans to choose from that are based on the number of pages the customer needs faxing. The Essential Plan includes 500 pages and costs $7.95 per month or $79.50 for the year. The Value Plan includes 1000 faxed pages at $12.95 per month or $129.50 per year. The Professional Plan includes 2500 faxed pages at $35.95 per month or $359.50 for the year. These prices start after the free trial month concludes.

If you have a Metrofax account that you would like to cancel, we can help you with that. We have included a step-by-step guide that will instruct you on how to contact the company and what information you’ll want to have handy when you do. Continue reading for further assistance.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Billing Address
ZIP/Postal Code
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Account Number

How to Cancel Metrofax by Phone (Live Agent)

Step 1. Contact the business at 888-321-3121
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask the representative if you will be charged again
Step 5. Ask for a verbal confirmation code or email as proof of your cancellation
Step 6. Retain the confirmation information you’re given

Metrofax could also be known as the following

Please note that is not associated with the business listed on this page. AccountKiller provides easy-to-understand instructions and guides on how to cancel charges and relationships from the list of businesses on our site, we have no affiliation with these businesses.