How to cancel your SOS Online Backup account

About SOS Online Backup

SOS Online Backup is an online backup company. It was founded in the early 2000s. The company’s headquarters are located in El Segundo, CA. There are also offices located in Australia, India, and Ukraine. SOS Online Backup has over a dozen data centers across the world. Six of those data centers are located in the United States, while the others are located in Canada, Australia, United Kingdom, India, Ukraine, and South Africa. In 2012, the company’s name was changed to Infrascale, Inc. SOS Online Backup is available in English only. It is available on Windows 8 or later, OS X 10.8 or later, Android devices, and iOS devices.

The SOS for Home Package is $4.99 per month. It can be used on up to 5 PCs & Macs as well as on unlimited mobiles. The plan comes with Triple-Layer 256-bit Encryption, Optional Private Encryption Key, Easy & Instant Individual File Recovery, Unlimited Version History Recovery, True Archiving, Mobile Backup, Access & Share, External Hard Drive Backup, Network Attached Storage (NAS) Backup, No Limit to Number of Files, Size, or Type, Scheduled Automatic Backup, and Free Customer Support 7 days a week. The SOS for Business Package is $29.99 per month. It can be used on unlimited PCs, Macs, and Mobile Devices. It includes the same features as the Personal Plan, plus Servers, MS SQL, Exchange & SharePoint, Mirror Imaging, Create & Manage Multiple Sub-Accounts, Priority 24/7 Phone Support, Premier Installation Service, Satisfactory Regulatory Requirements, and Optional Backup to Multiple Datacenters. Subscription fees are charged on a monthly recurring basis.

You can easily cancel your SOS Online Backup membership. We have included an informative cancellation guide on this page. The guide will include cancellation instructions including what you will need to have handy when reaching out to Infrascale. It also includes specific contact details and instructions. Please continue reading for more information.

Some Account Information You Might Need
We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Order Number
How to Cancel SOS Online Backup by Phone (Live Agent)
Step 1. Contact the business at 855-432-0727
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Request that you be refunded
Step 5. Ask the representative if you will be charged again
Step 6. Retain the confirmation information you’re given
How to Cancel SOS Online Backup by E-Mail
Step 1. Compose an email requesting to cancel your account
Step 2. Provide the agent with your account info
Step 3. Ask for a verbal confirmation code or email as proof of your cancellation
Step 4. Send your email to customersupport@safecart.com
Step 5. Retain the confirmation information you’re given

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