How to delete your Mate1 account

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About Mate1

Mate1 is an online dating website. It was founded in 2003 in Montreal, Quebec. The company is currently still based in Quebec. The company provides dating services for single men and women, regardless of religion, preference, or race. The website currently has over 40 million users. There are over 30 million website viewers. The website is split up with 59% of female users and 41% male users. The current Chief Executive Officer is Elizabeth Wasserman.

The website is totally free for women, while men have to pay to message and chat. Creating an account is pretty simple. All you have to do is sign up and then create a profile with your personal details, as well as what you are looking for. Once you are finished creating a profile, you can search other members on the website and chat with them. Mate1 includes a matching system that is called “My Matches”, where you will be given a choice of members based on your preferences. You can click “Yes” or “No”. When you click “Yes”, you will be able to connect with your match.

Additionally, you can refind your matches by filtering them by age, location, photos, lifestyle, and background. There is also a flirt feature that allows you to flirt with other members. Another cool thing is the ability to set up a voice profile, allowing you to record a message for other members to hear when viewing your profile.

Women can utilize all features for free. There are no upgrade options available for female users but men can upgrade their basic memberships. Basic memberships allow you to search but you will not be able to message with the basic membership. Paid memberships are $29.95 per month or $69.90 for six months. If you have met someone on Mate1, you can easily cancel your account and remove your profile. Follow the steps on this page to cancel your subscription.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Date of Birth

How to Cancel Mate1 by E-Mail

Step 1. Compose an email
Step 2. Advise the representative that you want to cancel your account
Step 3. Request that you be refunded
Step 4. Ask for a confirmation code or email as proof of your cancellation
Step 5. Retain the confirmation information you’re given
Step 6. Send your email to [email protected]

How to Cancel Mate1 by Phone (Live Agent)

Step 1. Contact the business at 1-888-688-4760
Step 2. Pick the menu option 3
Step 3. Advise the representative that you want to cancel your account
Step 4. Provide the agent with your account info
Step 5. Ask the representative if you will be charged again
Step 6. Ask for a verbal confirmation code or email as proof of your cancellation
Step 7. Retain the confirmation information you’re given

How to Cancel Mate1 by Login

Step 1. Navigate your internet browser to http://www.mate1.com/
Step 2. You’ll need to login with email and password
Step 3. By scrolling left, find “Settings”
Step 4. Click on “Settings”
Step 5. Click on “Account Settings”
Step 6. Click on “Remove Profile Immediately”
Step 7. Click on “Submit”

Mate1 could also be known as the following

Mate1
Mate1.com
Mate 1
Mateone
Mate One
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Please note that AccountKiller.com is not associated with the business listed on this page. AccountKiller provides easy-to-understand instructions and guides on how to cancel charges and relationships from the list of businesses on our site, we have no affiliation with these businesses.

46 thoughts on “How to delete your Mate1 account”

  2. I was charged for 39.95$ today, april 17th 2019. I am disputing this charge. I have tried several times to contact your customer service department and had no luck. I have reported this charge to my bank and I am disputing the charge.

    Reply

  8. You charge my account I did not authorized I m disputing the charges on my card on the 30th of May 2019 you stealing from me. Return the money back to my account

    Reply

  9. You charge my account I did not authorized I m disputing the charges on my card on the 30th of May 2019 you stealing from me. Return the money back to my account

    Reply

  10. I want to disable my acct because I was put into this acct. without my knowledge and used only the Browse but want to cancel or end my association with Mate 1 In the past my acct was charged a large amt with another site and therefore close this from getting any subscription. Remove e mail address and any pictures on site Thank you

    Reply

    • Pls delete my acct do not want to deal with icebreakers and want to remove my photo. Do not want my photo exploited or opened up to men long distance of no interest. I have never subscribed and you keep asking me why that because this site is not right for me. Thank you. Want E mail andall profile to end or deleted

      Reply

  15. MARK C MEIER, AFTER EXHAUSTIVE ATTEMPTS TO REACH YOU .I AM SEVERING ALL TIES TO MATE1 AND ANY OTHER BOGUS NAMES YOUR CONTRACT MAY IMPLY.THIS IS JULY 14 THE 3RD DAY YOU HAVE TEXED ME WOMANS NAMES FROM N.J. TO IOWA.I HAVE CONTACTED MY BANK WITH MY REFUSAL TO TRANSFER ANY FUNDS TO YOU. PLEASE SEND ME A RELEASE OF ANY EXPECTATION OF PAYMENT

    Reply

  18. You charged me $34.98 instead of $8.95.
    Plus I was told that that there will be another @58.00 next month..
    Why?
    remove me ASAP

    Reply

  20. I’ve never signed up for this and getting really nasty emails calling me names, this account better be deleted immediately or I will take legal action!!!!

    Reply

  22. I too have tried to close my account. Cannot get to talk to any one . Found someone and not interested for a long time now. I am disputing any further charges

    Reply

  23. My experience is no different than any of the the ones listed here, except a woman who I made contact with tried to scam me for money. I reported this under the system provided in the settings of Mate 1. I later discovered that this same woman was sign up on mate 1 with three (3) different profiles I reported this and she is still on this site it appears to me that she preys on lonely elderly men. She presently is using the user names: “Bjharlow”, “Rebeccaloveme”, and “Liztaylorlooka”. She uses the same phots on all three profiles. If she hooks up with you she will only text with you and she will also claim to be “deaf”. Contacting her will give you the problem of not only getting rid of her but also of trying to get your money back
    from mate 1. I am sure that this site is set up to take money from people. I have found no way to directly communicate
    with a real person.

    Reply

  27. My name is Peter DAmato
    Email [email protected]
    Please cancel my 3 day trial 1.95
    I do not want the service. Please confirm receipt of this request. I would also like an active phone number to speak to a customer service representative.10-4-2019
    Thanks I’m waiting for your response Peter DAmato

    Reply

  28. Again do not want to deal with Mate 1 have asked to disolve my browse acct do to not wanting to deal with paying for ice breakers and also am not a member and dont want my picture or info. being exploited by going all over to men I will not meet. Pls cancel my picture and info as I have asked you to disolve sending info and further

    Reply

  35. I Tried your company for six months
    In that time I was scammed out of OVER a thousand dollars then I canceled my subscription because of unsatisfactory conditions
    they DO NOT scan or check on clients It Is all about money and there scam
    even after I canceled I was billed again for $145.64 for services no longer rendered & canceled prior
    how do these companies get away with stealing money from people that think they are doing honest business
    my attempts to contact them has been very unsusectfull
    These people should be hung by the neck like they did in the old days for robbing a bank

    Reply

  41. I dont know whether the people that run eDate , formerly Date1 are a bunch of deceitful Morons or just a pack of half wits but they have been sending me photos of old Grannys either in USA or thousands of Kilometres away here in Australia trying to entice me to pay money to join their useless organisation.
    At the bottom of the emails their is a field to cancel/deactivate and after a great many unsuccessful attempts it stil has zero effect which i believe is intentional.
    Do these Morons really believe that i will give them money so that they can keep sending me pictures of blokes or old boilers in a totally inaccessable location.
    Idiots.

    Reply

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