You no longer have to send them an e-mail, you can use a contact form instead. In the first field, select ‘Removing/Cancelling Spotify’, in the second ‘Delete/close my Spotify account’ and in the third select your reason for leaving.
You can also send an email to support@spotify.com and provide them with your username, date of birth and postal code and they’ll delete the account for you.
URLS:
http://www.spotify.com
While Spotify do not object to user accounts being deleted, the process if slow and frustrating. It is particularly frustrating if you only have a free account (like I had).
In order to get my account deleted, I was informed to use an online Customer Contact Form, which I used to submit my request. I received an auto-reply email with a case number. Nothing happened after that for a few days. I eventually went onto the Spotify community forum and asked for advice. I was told to contact Support using the contact form. When I pointed out that I had done this
already, I was told that I need to email the auto-reply email I received to customer support. A moderator on the community forum said they would also look into it for me and escalate the case. I then got an email telling me that they would delete the account, but asked me to reconsider. I responded and asked again for the account to be deleted. Another email followed asking me for my date of birth and zip code. I responded and the account was deleted.
So to get your account deleted follow these steps:
Step 1: submit request using online customer contact form (and wait for nothing to happen)
Step 2: email customer support
Step 3: exchange emails requesting deletion (again)
So it is a very long process that requires patience. It is unnecessary, particularly if you have a free account.
Hey what is the contact address you used, im also trying to delete my account and I have a free account too
If you want to delete an account must be click on https://www.spotify.com/acc…
Last time I checked, Spotify was marked as “ease of service: grey”…. Either I’m losing my mind, or I misread the print.
Yes, “ease of service” to delete your account is grey if you have to contact a second party to do it for you. Horrible process. White would mean that you can easily do it yourself. Black means … well … you’re screwed.
Hope this helped out. I love Spotify, but anything that cannot be deleted easily is grating to my nerves.
Thanks
You no good