How to delete your account

You can choose between the following options:

– Log into the member area, go to “My Account” and click on “Cancel”
– Simply use our online support form

During your free trial, your account can be cancelled anytime. If you have subscribed for a regular package, cancellation must be carried out one day before the next renewal.If you have a regular package, the cancellation has to take place until one day before the next renewal.

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10 thoughts on “How to delete your account”

  1. Hi to anyone dealing with don’t they are a fraud!

    I was in a hurry trying to get hold of a file for a uni deadline,
    usually I do my googling with things like this but just rushed this
    time. The company makes it appear as if you are signing up for a free
    trial which will then be charged at 8.33 euros / month if you forget to
    cancel. Actually the charge you the full yearly fee straight up nowhere
    do you agree to pay a $99 dollar transaction in one hit. It may be
    hidden somewhere deep inside the fine print, but the information on the
    payment page and even the faq is very misleading and unclear, and make
    it sound like it’s 8.33 euros / month. If you have already been RIPPED
    CHARGE. This company is clearly trying their best to mislead and trick
    customers, and even if the $99 fine is hidden somewhere in the ten pages
    long fine print this is just not good enough – as a consumer you should
    not have to conduct and FBI investigation for what appears to be a
    small 8.33 euro transaction. This company do not deserve your money, so
    contact your bank and dispute the charge if you can!

    It is no point to contacting them, I used the form four times no reply, I
    tried two email addresses ( and supposedly posted by their customer service team on
    other complaints pages (more likely bots as it’s always the same generic
    message posted as an answer to all problems) and both emails bounce.
    Accroding to other people with problems you can’t phone them either you
    just end up in a never ending loop where you don’t get to talk to
    anyone, and no problem is dealt with! So unless you want to waste stress
    and money on international calls it’s probably easier dealing with
    PayPal or your credit card provider. I have seen posts of PayPal
    refunding this so I repeat do not be deterred by the fine print; you do
    not want nasty un-ethical people like this to have your money or credit
    card details.

    To top it off the software shows up as malware / virus, and I couldn’t
    even get the file that the search showed up they had on their servers.
    So basically they give you a shitty service a virus and charge you 99
    euros for it while laughing at you!


  2. Rubbish. I cancelled same day I started the trial. 4 June. 20 June I get charged $100. I never even used or installed any reader. Then I get an email saying I didn’t cancel but they do it for me in 15 days. (Asking please not to do a bank reversal to keep their reputation). No email address for them. Hundreds of people scammed and lost money all over forums. We should contact Interpol and log a Fraud/Theft case. Disgusting people.

    • omg this also happened to me. I signed up on january and i also sent them the cancellation form, but actually I didn’t get any email from them and I’m worried that they’ll charge me one day

  3. I desperately needed to download a book which i saw in their webpage. I used my debit card details and now i want to cancel it but i am not getting any confirmation and it shows as active in my status. This is so annoying. I live in thailand.

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